International healthcare accreditation

Providing healthcare, especially of an adequate standard, is a complex and challenging process. Healthcare is a vital and emotive issue - its importance pervades all aspects of societies, and it has medical, social, political, ethical, business, financial etc. ramifications. In any part of the world healthcare services can be provided either by the public sector or by the private sector, or by a combination of both, and the site of delivery of healthcare can be located in hospitals or be accessed through practitioners working in the community, such as general medical practitioners and dentists.

This is occurring in a setting of human beings where in most parts of the developed world human beings are expressing ever-greater expectations of hospitals and healthcare services. This trend is especially strong where socialised medical systems exist - for example, in the European Union ".... patients have ever-greater expectations of what health systems ought to deliver" although there has been a ".... continuous rise in costs of services determined by scientific and technological innovation" while in the United Kingdom "....People are going to increase demand and they have also got an increased expectation of what the NHS can deliver". Interestingly, the USA manifests some differences here, and is an unusual and distinct oddity among developed Western countries - in 2004, 45.8 million of the overall US population (i.e. 15.7%) had no health insurance whatsover, yet in 2003 the USA spent nearly $1.7 trillion on healthcare, or 15.3% of the country's gross domestic product, more per capita than any other country in the world. Because of this, some US citizens are having to look outside of their country to find affordable healthcare, through the medium of medical tourism, also known as "Global Healthcare" (see later).

Apart from using hospitals and healthcare services to regain their health if it has become impaired, or to prevent ill health occurring in the first place, people the world over may also use them for a wide variety of other services, for example “improving upon nature” (e.g. cosmetic surgery, gender re-assignment therapy ) or acquiring help to overcome difficulties with becoming a parent (e.g. infertility treatment).

Healthcare and Hospital Accreditation
Fundamentally healthcare and hospital accreditation is about improving how care is delivered to patients and the quality of the care they receive. Accreditation has been defined as “A self-assessment and external peer assessment process used by health care organisations to accurately assess their level of performance in relation to established standards and to implement ways to continuously improve”. Interest in hospital accreditation ascends upwards as far as the World Health Organisation (see external links).

In the USA in the first part of the 20th century, there was concern over how to best create an appropriate environment in which clinicians could work. Standards to better control the hospital environment were thus generated, and these subsequently grew into accreditation schemes with the remit to facilitate and improve organisational development. Part of the process is not only about assessing quality, but also about promoting and improving quality. Similar accreditation schemes were soon developed elsewhere in the world.

In countries such as the United Kingdom, the USA, Australia and Canada, sophisticated accreditation groups have grown up to survey hospitals (and, in some cases, healthcare in the community). Furthermore, other accreditation groups have been set up with openly declared remits to look after just one particular area of healthcare, such as laboratory medicine or psychiatric services or sexual health.

Accreditation systems are structured so as to provide objective measures for the external evaluation of quality and quality management. Accreditation schemes should ideally focus primarily on the patient and their pathway through the healthcare system – this includes how they access care, how they are cared for after discharge from hospital, and the quality of the services provided for them. At the heart of these schemes is a list of standards which, ideally, serve to assess evaluate in a systematic and comprehensive way the standards of professional performance in a hospital. This includes not only hand-on patient care but also training and education of staff, credentials, clinical governance and audit, research activity, ethical standards etc. The standards can also be used internally by hospitals to develop and improve their quality standards and quality management. Some international accreditation schemes believe that the standards applied should be fixed and are non-negotiable, while others operate a system of negotiation over standards - however, whatever approach is taken the every aspect of the process should be evidence-based.

International standardisation groups also exist, but it must be pointed out that the mere achieving of set standards is not the only factor involved in quality accreditation - there is also the significant matter of the incorporating into particiapting hospitals systems of self-examination, problem solving and self-improvement, and hence there is more to accreditation than following some sort of overall "standardisation" process.

As governments and the general public have increasingly come to demand more and more openness about health care and its delivery, including and especially hospital quality and safety and the clinical performance of doctors, and these accreditation systems have generally adapted to fulfil this extended role.

However, accreditation should ideally be independent of governmental control, and accreditation groups should assess hospitals “holistically”, and not just some isolated facet of the hospital’s activities or services such as the laboratories, pharmacy services, infection control, financial health or information technology services (indeed, partial accreditation of this type should be publicly acknowledged as such by both the accreditation scheme and the hospital). The best accreditation schemes also assess academic and intellectual activity (such as teaching and research) within those hospitals that they survey (see later).

In some parts of the world, accessing healthcare can be very expensive, even prohibitively so. While some countries have elected to provide comprehensive healthcare services for all of their populations, others appear to be satisfied with leaving portions of their population without access to healthcare. When it comes to who pays the bills for healthcare, it may be the government or it may be the individual (sometimes either by direct payment, and sometimes through employer-run schemes, insurance companies etc.), or a combination of both. However, healthcare can never be truly “free” – someone somewhere will always have to pay, and the payer will always want the best value for money possible. "Affordability" of healthcare can be the insurmountable hurdle for some human beings. Value for money is hence another factor in assessing the true quality of healthcare.

What is International Healthcare Accreditation?
A number of larger countries engage in hospital accreditation that is provided internally. Taking the USA as an example, numerous groups provide accreditation for internal healthcare organisations, including the Community Health Accreditation Program (CHAP), the Joint Commission, the Accreditation Commission for Health Care, Inc. (ACHC), the "Exemplary Provider™ Program" of The Compliance Team and the Healthcare Quality Association on Accreditation (HQAA).

Some other countries have looked towards accessing the services of the major international healthcare accreditation groups based in other countries to assess their healthcare services. There are many reasons for this, including cost, a desire to improve healthcare quality for one’s own citizens (good governance is at the basis of all high-quality healthcare), or a desire to market one’s healthcare services to “medical tourists” (see below). Some hospitals go for international healthcare accreditation as a de facto form of advertising. In response to this marketing opportunity, some national accreditation groups have expanded their wings internationally, and gone on to survey and accredit hospitals outside of their own national borders. When they choose to do this, such groups can be said to be providing "international healthcare accreditation".

This process of accreditation has been made increasingly complicated by the fact that in many parts of the world, more and more human beings are choosing to cross international borders to access healthcare, a phenomenon known as “medical tourism” or "Global Healthcare". Medical tourism/Global Healthcarecannot be ignored as a key issue in international healthcare accreditation - it is becoming increasingly important as millions of (especially) Europeans and Americans seek healthcare overseas outside of their own countries for a variety of reasons (including and especially affordability), and it represents a growing multi-billion euro/dollar/pound business of increasing importance to the economies of many countries, such as Singapore, Thailand, India, Hong Kong, Malaysia and the Philippines. The importance of medical tourism/Global Healthcare" to the economy of developing countries is increasingly the subject of academic study., and this synergy has a clear "knock-on" effect for those organisations based within the developed world who are seeking to develop the medical tourism/Global Healthcare market.

The reasons why patients are seeking out medical tourism/Global Healthcare options are manifold; (a) healthcare may be too expensive at home

(b) waiting lists may be too long

(c) patients wish to access treatments not available at home (e.g. stem cell therapy, termination of pregnancy, unlicensed medications)

(d) patients wish for greater confidentiality than is feasible at home (e.g. HIV/AIDS treatment, infertility treatment, gender re-assignment surgery)

(e) new challenges arise from time to time, such as new medical developments which are not universally accessible, the emergence of the so-called “superbugs” (e.g. MRSA, VRSA, VRE, Clostridium difficile, ESBL-producing E. coli), problems with the blood transfusion supply (e.g. Chaga’s disease, HIV, HTLV-1 etc.), and the social imponderables such as war, political change and natural disasters. Any of these factors may lead to a loss of public confidence in healthcare services, and a desire to seek out healthcare overseas. The environmental and political situation will constantly vary throughout the world, and this will need to be factored into the equations.

The following quotation, taken from the "Harvard Medical International" web pages, crystallises the increasing relevance of international healthcare acreditation and its growing commercial importance, particularly in relation to medical tourism/Global Healthcare. - "Internationally, the growth of the health care industry has resulted in increased competition, leading hospitals to attempt to differentiate themselves through accreditation and certification by internationally recognized health care evaluators. Recognition from these organizations is a powerful symbol of a health care organization's commitment to high-quality health care, continuous improvement across all aspects of patient care and services, and patient safety". Reflecting this, much of the discussion on medical tourism blog sites relects the increasing importance of international healthcare and hospital accreditation to this industry

International Healthcare Accreditation and the Consumer
How does an individual contemplating becoming a medical tourist ensure that the overseas healthcare they are planning to access is as safe as possible and is of adequate quality ? For sure, it is not simply a matter of looking at hospital buildings and at mattresses, and it is certainly not just an issue of looking only at the prices charged. While architecturally pleasing rooms and easier access to satellite television and the internet may improve personal comfort, and a bargain basement price may help the wallet, what is often more important may include such issues as:

- the standards of governance in the hospital

- the hospital’s commitment to self-improvement, and to learn positively from errors

- the quality of the clinical staff, including their background educational attainment and training, and evidence of continuing professional development by those staff

- the clinical staff’s ethical standards and their personal and collective commitment to caring for patients and the wider community

- the quality and ethical standards of the management and their personal and collective commitment to caring for patients and the wider community

- the clinical track record of the hospital

- the infection control track record of the hospital

- the hospital may be located in a country where the environment and climate may bring a patient into contact with infectious diseases that are unfamilar to them

- evidence of a robust, just and fair system to deal with complaints made by patients when things go wrong, as they inevitably will from time to time, and where appropriate to compensate the injured party in a fair and reasonable way

The above list is not exhaustive, but it represents a good start. Also, the intending medical tourist should check whether or not a hospital is wholly accredited by an international accreditation group, or if it is only partly accredited (e.g. for infection control), the latter being less inclined to create confidence in a potential consumer.

How does the person in the street access this type of quality information ? This can be very difficult. Accreditation schemes well-recognised as providing services in the international healthcare accreditation field include:

- Trent Accreditation Scheme, or TRENT (based in UK-Europe and Hong Kong)

- Joint Commission International, or JCI (based in the USA)

- Australian Council for Healthcare Standards International, or ACHSI (based in Australia)

- Canadian Council on Health Services Regulation, or CCHSA (based in Canada)

The different accreditation schemes vary in quality, size, intent and the skill of their marketing. They also vary in terms of costs incurred by hospitals and healthcare institutions. They all have web sites.

Also, the International Society for Quality in Health Care (ISQua) is an umbrella organisation for such organisations providing international healthcare accreditation. Its offices are based in Australia.

In the specific area of medical tourism, there are issues around the quality of the services that seek to connect the intending medical tourist with appropriate overseas hospitals that will provide them with healthcare services. An American group, HealthCare Tourism International, or HTI, is the world's first U.S. based 501 (c) (3) non-profit organisation to accredit the non-clinical aspects of health tourism, such as language issues, business practices and false or misleading advertising prevention. The group has assumed accreditation responsibility in the USA for all the major groups involved in the health tourism industry from hotels, to recovery facilities, to medical tourism booking agencies, etc. It is clearly important that similar attention be paid to European and other organisations seeking to provide such medical tourism services.

How does a hospital choose who to go to for international healthcare accreditation services?
If a hospital simply wishes to improve its services to patients wherever those patients come from (locally or from further afield), or wishes to attract medical tourists, how do they choose who to go to when contemplating accessing external peer review by an accreditation group such as those listed above.

There is a phrase in English – “horses for courses” – and no one healthcare system has a monopoly of excellence and no one provider country or scheme can claim to be the total arbiter of quality. For example, some countries (such as the USA) perform very poorly when it comes to providing anything close to universal access to healthcare of adequate quality to the population living within their own borders, while others (such as the UK) have tried to create state-funded systems which provide everything without the assistance of the private sector, but have not been successful in doing so. Other differences exist – for example, general medical practice (“GP”, also sometimes known as Family Medicine) is strong in the UK but weak in the USA, while US hospitals generally have greater expertise in marketing and billing. Different accreditation schemes are sourced out of different parts of the world, for example JCI out of the USA and North America, Trent out of Europe, and ACHSI out of Oceania (see map). As no single international accreditation scheme enjoys exclusive rights to be seen as an overall world-wide-relevant scheme, some hospitals are looking towards multiple accreditation to achieve performance credibility in different parts of the world.

SOFIHA, the Society for International Healthcare Accreditation, is a free-to-join not-for-profit international group dedicated to optimising patient safety and maximal hospital quality in a world of increasing medical tourism. SOFIHA may be of interest to hospitals using international accreditation, hospitals who are thinking of using it, and individuals and organisations concerned about the safety aspects of medical tourism for patients and the potential pitfalls for hospitals and healthcare providers (e.g. medico-legal). SOFIHA is based in Sheffield, UK, and welcomes contacts made by interested parties.