Health Dialog

Health Dialog is a major international provider of Care Management services based in Boston, Massachusetts. Founded by George Bennett and Chris McKown in 1997, the company was built in collaboration with the not-for-profit Foundation for Informed Medical Decision Making (FIMDM) to directly address unwarranted variation in healthcare. The firm provides sophisticated analytics that drive actionable and measurable solutions for a population, including care management programs and provider measurement services.

Health Dialog was created to help improve the state of the healthcare system – a system that today is facing double-digit cost increases and significant quality issues. Through sophisticated analytics and personalized Health Coaching resources, Health Dialog addresses the issues facing the healthcare industry today. Health Dialog identifies opportunities for improvement within a population and delivers programs that help individuals better understand their medical issues and become more engaged in managing their healthcare with their physicians. By identifying and addressing these issues, Health Dialog is able to improve healthcare quality and satisfaction while reducing overall costs to the system.

In Medicine, Disease Management refers to the processes and people concerned with improving or maintaining health in large numbers of people. As opposed to epidemiology, which is generally concerned with sudden or persistent virulent outbreaks of disease, Disease Management is concerned with common chronic illnesses and reduction of future complications associated with those diseases.

Health Dialog builds its Disease Management program on the use of experienced nurses acting as Health Coaches. These Health Coaches mainly target patients with chronic comorbidities such as: Coronary Artery Disease, Renal Failure, Hypertension, Congestive Heart Failure, Obesity, Diabetes, Asthma, Cancer, Arthritis, Depression and other common ailments. Additionally, Health Coaches aim to help program members or their family members with any other health concerns they may report.

Today, approximately 26 million individuals have access to Health Dialog services. Health Dialog's customers include international and U.S.-based clients, including health plans, large employers, provider groups, and government programs.